Linked inTwitter

Part consultancy, part thinktank, part social enterprise, Halcyon helps you prepare for and respond to personal, organisational and societal change.

Halcyon's 52:52:52 campaign on Twitter will help you address 52 issues with 52 responses over 52 weeks.

To be a catalyst is the ambition most appropriate for those who see the world as being in constant change, and who, without thinking that they control it, wish to influence its direction - Theodore Zeldin

A Mundane Comedy is Dominic Kelleher's new book, which will be published in early 2020. We will be publishing extracts on this site and across social media during the first quarter of 2020. Please feel free to contact us with any questions about the book.

Outsourcing

What Happened? - Outsourcing

blog image

Please see below selected pre-2017 intelligence about outsourcing. This is a synthesis of major recent developments at competitors, business schools, thinktanks, media, commentators, and other key influencers in our external environment. New content is in bold.

 

May 2016

 

  • According to McKinsey's 'Offshore Centers Can Offer More than Low Costs', published in the Harvard Business Review, offshore centres can create opportunity along four dimensions: 1) rapidly scaling up and establishing business decision support capabilities (e.g., pricing, consumer analytics); 2) realigning operating priorities to own and manage end-to-end processes in order to deliver superior end-customer experience; 3) identifying opportunities in the operations that impact top-line growth by extending services to new segments or building new services for the enterprise; and 4) continuing to push the envelope on cost efficiencies and productivity.