HBR argued that many companies may be investing in expensive KM systems that are useless for making big, strategy decisions. Many companies now recognise the need for KM, but often delegate it to the IT and HR departments without linking it to corporate strategy, often thereby wasting both resources and the strategic options their firm's knowledge could generate.
A Mundane Comedy is Dominic Kelleher's new book, which will be published in mid 2024. The introduction is available here and further extracts will appear on this site and on social media in the coming months.