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What Happened? - Outsourcing

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Please see below selected pre-2017 intelligence about outsourcing. This is a synthesis of major recent developments at competitors, business schools, thinktanks, media, commentators, and other key influencers in our external environment. New content is in bold.


May 2016


  • According to McKinsey's 'Offshore Centers Can Offer More than Low Costs', published in the Harvard Business Review, offshore centres can create opportunity along four dimensions: 1) rapidly scaling up and establishing business decision support capabilities (e.g., pricing, consumer analytics); 2) realigning operating priorities to own and manage end-to-end processes in order to deliver superior end-customer experience; 3) identifying opportunities in the operations that impact top-line growth by extending services to new segments or building new services for the enterprise; and 4) continuing to push the envelope on cost efficiencies and productivity.