The major incidents of the last decade, from Enron, 9/11 and the Katrina response, to climate change and the latest financial market meltdown, are all ultimately knowledge management failures -- problems that arose because critical knowledge transfer never took place. The "cost of not knowing" is in the trillions, perhaps quadrillions of dollars - Dave Pollard, http://blogs.salon.com/0002007/2008/10/17.html#a2265
A Mundane Comedy is Dominic Kelleher's new book, which will be published in mid 2024. The introduction is available here and further extracts will appear on this site and on social media in the coming months.