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Part consultancy, part thinktank, part social enterprise, Halcyon helps you prepare for and respond to personal, organisational and societal change.

Halcyon's forthcoming 52:52:52 campaign on Twitter will help you address 52 issues with 52 responses over 52 weeks.

To be a catalyst is the ambition most appropriate for those who see the world as being in constant change, and who, without thinking that they control it, wish to influence its direction - Theodore Zeldin

Outsourcing

What Happened? - Outsourcing

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Please see below selected pre-2017 intelligence about outsourcing. This is a synthesis of major recent developments at competitors, business schools, thinktanks, media, commentators, and other key influencers in our external environment. New content is in bold.

 

May 2016

 

  • According to McKinsey's 'Offshore Centers Can Offer More than Low Costs', published in the Harvard Business Review, offshore centres can create opportunity along four dimensions: 1) rapidly scaling up and establishing business decision support capabilities (e.g., pricing, consumer analytics); 2) realigning operating priorities to own and manage end-to-end processes in order to deliver superior end-customer experience; 3) identifying opportunities in the operations that impact top-line growth by extending services to new segments or building new services for the enterprise; and 4) continuing to push the envelope on cost efficiencies and productivity.