It seems to be almost a reflex action among knowledge managers, to see IT as the solution, argues Nick Milton.
Many KM initiatives that Halcyon was witnessed down the years would support this contention: as a former colleague once put it succinctly, "a fool with a tool is still a fool".
Milton, rightly, is not against IT an enabler to knowledge sharing, but he contends that the key is to think what's needed and not to assume that technology provides all the answers:
"What conversations are needed, and how and where should they take place? What communal knowledge or stories need to be made available, and how and where should they be stored? Which people do we need to connect, and how and where is this best done?"
Topics