Please see below selected 2014 knowledge-related good practices across a range of industries:
- Researchers have found that KM systems (KMS) use helped the career progression of junior and mid-level consultants. In particular, those junior and mid-level consultants who used social information from the KMS were promoted more quickly because they were able to build a network and connect to key people in the firm.
- New research suggested that it may not be enough to simply provide knowledge management tools in order to optimise knowledge exchange. It also may be necessary for leaders and managers to keep in mind the personality and interaction styles of their employees.
- Eight out of ten business leaders believe their future commercial success will be dictated by how they best harness their knowledge - the way they share and apply the insights contained in their people, best practices and operating environment, according to a new survey of 300 business leaders, commissioned by EY.
- Companies will reuse 98 percent of their knowledge and information at least a handful of times each quarter. Considering that the most difficult customer cases (and in many cases the largest sales) are those that utilise highly technical or specialised information and knowledge, the long tail stands to significantly benefit customer engagement across the board, simply by reusing an existing enterprise asset: knowledge.
- There are now a number of dedicated KM applications to empower customer-facing workers.
- Given the range of possible knowledge activities from self-directed queries to social interactions such as sharing stories with each other, NASA identified a set of categories that address most of the activities taking place across the organisation and created an Agency Knowledge Map.
- The International Olympic Committee's (IOC) Olympic Games Knowledge Management (OGKM) program plays an important role in the organisation of each edition of the Games by ensuring that future host cities have access to the latest knowledge that has been gained from the hard work and experience of the previous Games hosts.