Quote 294

The facts are that if you measure, what you measure is what you get. If you measure budget, you will get that behavior because people have learned over the years that you make your budget, you get a pat on the back. You miss it, you get a stick in the eye or worse. If you measure budget, that is what you get. Now if you measure performance against competition and performance against last year and the environment as your only measures, you will get different behavior. Now, you will get numbers, you will get people stretching, reaching and the whole conservation is energizing rather than enervating - Jack Welch