Knowledge

Where is the knowledge we have lost in information - T.S. Eliot, The Rock

Whatever programmes of restructuring and reengineering are taking place, has your organisation mapped out its knowledge base? If it hasn't, how can it know what it is losing when restructuring - from Knowing What You Know, 1996.

We know more than we can tell - Michael Polanyi

We have to invest in intellectual resources. There is almost 300 tonnes of brain power in this company. We must make effective use of this capacity - Goran Lindahl, ABB, 1999

We have a lot of information in many formats. That?s nice. Well, it would be if we could only understand what it all was and how we can use it. That is, really use it: turn it into money or efficiency or saved lives or bins emptied or whatever it is we do - Mark Field

We all know customers bring more than money to us: learning, ideas, referrals, etc. Still we measure the value creation only in euros! Why? - Karl-Erik Sveiby

Via knowledge, we recognise that a steady stream of ideas, thoughts and motivation is flowing. That's the power. We freeze these ideas using information and data, and we unfreeze them with our conscious/subconscious mind. And it happens so fast, we don't even recognize that the process is taking place. So in a sense, that's what KM is concerned with - how we lock, then unlock, meaning - Don Mezei, http://groups.yahoo.com/group/kmtheory/

Value is in the knowledge flow, not in the knowledge store - E Sandwick

Using knowledge to make money is the real challenge. This "knowledge pay-off" occurs when a corporation's most valuable intangiable asset - knowledge - is converted into bottom line value in the form of a concrete, salesable product - Valery Kanevsky, Hewlett Packard (1996)

Two people who were supposed to rendezvous in a visa office in Manila today at 10AM in order to effect a document exchange. Timing was important if various travel plans were to succeed. At noon one of the parties telephoned on his mobile to say the other hadn't shown up. Five mins later the other party did the same. The had sat opposite each other for two hours. That's what happens when you don't manage knowledge! - Paul O'Nolan, IT Manager, International Rice Research Institute (IRRI)