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Part consultancy, part thinktank, part social enterprise, Halcyon helps you prepare for and respond to personal, organisational and societal change.

Halcyon's 52:52:52 campaign on Twitter will help you address 52 issues with 52 responses over 52 weeks.

To be a catalyst is the ambition most appropriate for those who see the world as being in constant change, and who, without thinking that they control it, wish to influence its direction - Theodore Zeldin

A Mundane Comedy is Dominic Kelleher's new book, which will be published in early 2020. We will be publishing extracts on this site and across social media during the first quarter of 2020. Please feel free to contact us with any questions about the book.

What's Changing? - Knowledge

Knowledge

 

Please see below selected recent knowledge-related change.

 

See also:

 

July 2019

  • Knowledge resistance is “the tendency not to accept available knowledge”, according to the mission statement of the interdisciplinary project Knowledge Resistance: Causes, Consequences and Cures, which was in 2019 awarded a grant from the Swedish Foundation for Humanities and Social Sciences. In an age of misinformation both online and off, researching knowledge resistance could not be more timely. When senior politicians announce that the people have had enough of experts, it’s not long before a race to the bottom begins, where dangerous myths and misinformation can entrench themselves. 

 

June 2019

  • The Financial Times believes that the current "explosion of knowledge" is partly a numbers game. In Isaac Newton’s day, there were perhaps 1,000 people in the world studying advanced mechanics. In Albert Einstein’s day, there were perhaps 10,000 scientists worldwide researching quantum physics. But today, there are hundreds of millions of people engaged in scientific research and technological development, not just in the famous universities and multinational companies but in thousands of innovative start-ups.

 

May 2019

 

February 2019

  • For The School of Life, one of the most striking features of our minds is how little we understand them. Although we inhabit ourselves, we seldom manage to make sense of more than a fraction of who we are. This lack of self-knowledge can be trouble, for it leads us to get into the wrong relationships, pick unsatisfactory jobs or spend money unwisely.

 

December 2018

 

November 2018

 

October 2018

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September 2018

 

August 2018

 

July 2018

  • Uncertainty helps us learn, claimed Quartz. Unpredictable circumstances make our brains work harder and absorb more information.

 

June 2018

 

Pre 2018

See also the following from Real KM magazine during January 2016:

See also:

 

  • Forrester's Knowledge Management For Customer Engagement report examined the capabilities of 18 KM vendors and offered a decision framework for choosing the right type of solution tailored for an organisation's needs. According to the report's author,  knowledge delivered to the customer or the customer-facing employee at the right time in the customer engagement process is critical to a successful interaction.

 

  • The CEO's role in Knowledge Management from Quality Digest argued that certain leaders are able to achieve greater and more sustainable results from KM than others, despite having similar KM experts and technology at their disposal, and listed the qualities that seem to set these leaders apart from others.

 

 

 

 

  • In a tutorial session at the KMWorld 2015 Conference in Washington, Stan Garfield discusseed what he called the “16 myths of knowledge management”, debunking each one.

 

 

November 2015

 

 

 

 

 

 

 

 

 

  • Teleos, in association with The KNOW Network, announced the 25 Winners of the 2015 Asian Most Admired Knowledge Enterprises (MAKE) study. The Singapore Armed Forces was recognised as the Overall Asian MAKE Winner for the third time. The 2015 Asian MAKE Winners were: Architectural Services Department (Government of Hong Kong SAR, China), Arup Hong Kong, CLP Power Hong Kong, COFCO Corporation Nutrition and Health Research Institute (China), Dr. Reddy's Laboratories, eClerx Services, EY, Hong Kong, Ernst & Young Hua Ming LLP, Far East Holding Group Co., HCL Technologies, Infosys Limited, Isfahan Mobarakeh Steel Company, Korea Water Resources Corporation, Pertamina, Samsung Electronics, Samsung SDS, Singapore Armed Forces, Tata Consultancy Services, Tech Mahindra, TELKOM Indonesia, Titan Company, Toyota Motor Corporation, United Tractors, Wipro Limited and Woods Bagot.

 

 

Please see below a selection of further recent KM -related good practices:

 

 

 

 

 

 

 

 

 

 

 

  • When executives talk about “knowledge management” today, the conversation usually turns very quickly to the challenge of big data and analytics, claimed the Harvard Business Review. That’s hardly surprising: Extraordinary amounts of rich, complicated data about customers, operations, and employees are now available to most managers, but that data is proving difficult to translate into useful knowledge. Surely, the thinking goes, if the right experts and the right tools are set loose on those megabytes, brilliant strategic insights will emerge. Tantalising as the promise of big data is, an undue focus on it may cause companies to neglect something even more important—the proper management of all their strategic knowledge assets: core competencies, areas of expertise, intellectual property, and deep pools of talent. HBR contends that in the absence of a clear understanding of the knowledge drivers of an organisation’s success, the real value of big data will never materialise. Yet few companies think explicitly about what knowledge they possess, which parts of it are key to future success, how critical knowledge assets should be managed, and which spheres of knowledge can usefully be combined. In this article we’ll describe in detail how to manage this process.
  • Knowledge Asset Accounting at last! - Ron Young
  • Knowledge Management is impossible - BAE Systems
  • Management Tools & Trends 2015 - Bain & Co.
  • Whatever Happened to Knowledge Management? - WSJ
  • Defining KM today
  • What Will Make the Biggest Near-term Impact on KM? - KM professionals across industries debate the future state of KM.
  • 2015 Knowledge Management Priorities Executive Summary - Key findings from APQC’s research on organizations’ near-term KM plans and priorities. For even more, see the full data report.
  • Knowledge Management: Old School vs. New School - Infographic with key data on “classic” KM approaches (like lessons learned) vs. “cutting-edge" KM (like KM mobile apps).
  • The End of Knowledge Management As We Know it?

    KMWorld identified 100 companies that matter in KM in 2015.

    ANALYTICS

    Knowledge Analytics and the Future of KM

     

    BARRIERS

    Harvard Business Review (2003) on how to fix KM.

     

    Knowledge Management Barriers, Practices and Maturity Models

     This month members can read an article from the 'Journal of Knowledge Management' on "Knowledge Management Barriers, Practices and Maturity Models" by Fabio Lotti Oliva. This article presents the main barriers and key practices associated with KM, and presents a model for the evaluation of the level of maturity in KM based on the practices adopted by large Brazilian companies.

     http://www.knowledgebusiness.com (Knowledge Library - JKM/JIC Articles)

     

    BENEFITS

    Benefits of undertaking a KM programme, by Stan Garfield

     

    BOOKS

    Designing a Successful KM Strategy - A Guide for the Knowledge Management Professional, Stephanie Barnes and Nick Milton, 2015

    Intellectual Capital in Organizations: Non-Financial Reports and Accounts, Patricia Ordoñez de Pablos, Leif Edvinsson

     

    CHANGE

    This article proposes that readiness for knowledge sharing involves developing a holistic understanding of the process through identification of individual and organisational readiness. Findings show that beliefs regarding knowledge sharing and individual expertise determine individual readiness to share knowledge. Instilling a collective commitment accelerates readiness for knowledge sharing. Findings also highlight the moderating influences of firm archetype, inter-profession differences, and knowledge nature in the interplay between change readiness elements and the knowledge sharing process.

     

    CLOUD

    For many organisations, the cloud and big data could help address many of their KM problems.
     

    DEFINITIONS

    The field of knowledge management (KM) is broad. It continues to evolve in parallel with related fields. Organisations use a variety of terms to describe their efforts. Many people complain that “Knowledge Management” is a poor term.

     

     

     

    GAMIFICATION

    APQC has heard a lot from organisations that are using gamification to engage Millennials in knowledge sharing. We’ve seen that this approach can work for all generations - Gamification in KM collection

     

     

    GLOSSARY

     

    This glossary provides definitions for KM terminology, as well as links to relevant contextual content and examples from APQC's Knowledge Base.

     

    GOOD PRACTICES

    APQC hosted its 20th Annual Knowledge Management (KM) Conference on April 30 – May 1, 2015 – key presentations.

     

    LEARNING

    If you hear any of these statements in the corridors around your organisation, then your KM is not working.

    Learning KM and Big Data in this new business era is vital. The Hong Kong Polytechnic University is now offering its first Massive Open Online Courses (MOOCs) titled “Knowledge Management and Big Data in Business” commencing on 25th August 2015 on the MIT edX platform. The course is delivered by an international team of experts and is suitable for participants with background in humanities, management, social science, physical science or engineering. No prior technical background is assumed. The course is FREE for all. Please register and explore yourself how KM and Big Data will change our traditional way of thinking and doing business in this knowledge revolution. You can take this course ANYTIME and ANYWHERE during the offering period. 

     

  • MATURITY

    On KM maturity models.

     

    INDUSTRIES

    Three examples of how government agencies are using KM tools to collaborate and innovate.

     

    Knowledge Management Barriers Impeding Learning in Gas and Petroleum Companies

     

     This month members can read an article from the 'Journal of Knowledge Management' on "Knowledge Management Barriers Impeding Learning in Gas and Petroleum Companies" by Mina Ranjbarfard, Mohammad Aghdasi, Pedro Lopez-Saez and Jose Emilio Navas-Lopez. This article ranks the barriers of the four knowledge management processes including generation, storage, distribution and application in the gas and petroleum sector. The authors found that the knowledge generation and knowledge application barriers were significantly different between gas and petroleum companies. The study provides a checklist that can be used as an assessment tool for evaluating knowledge management processes.

     

     http://www.knowledgebusiness.com (Knowledge Library - JKM/JIC Articles)

     

    INTELLECTUAL  CAPITAL

    Intellectual Capital Dimensions: State of the Art in 2014

     This month members also can read an article from the 'Journal of Intellectual Capital' on "Intellectual Capital Dimensions: State of the Art in 2014." This study reports on a systematic review of peer-reviewed articles on IC classification. The review was conducted for the period 2004 to 2014 to ensure that all major models are included, important works developed prior to 2004 were captured as well. The timeline indicates that 2008-2013 represents the years of greatest research activity (outcomes). Additionally, the analysis of the list of IC frameworks resulted in the development of an IC Meta model. It synthesizes research activities in the field and highlights the main IC dimensions and sub-dimensions.

     http://www.knowledgebusiness.com (Knowledge Library - JKM/JIC Articles)

     

     

     

    SHARING

    Knowledge-Hoarding is a No-Win Proposition People with critical knowledge protect it as if it were their own property and actively try to hide this knowledge from others, even when this damages team or organizational effectiveness. http://www.knowledgebusiness.com/knowledgebusiness/Templates/ReadKnowledgeLibrary.aspx?siteId=1&menuItemId=34&contentHeaderId=7797

     

    STRATEGY

    Priorities for a KM programme, by Stan Garfield.

     

    Five business problems that a KM strategy can help solve.

     

    TERRORISM

 

Terrorism and knowledge management. The world is again mourning the victims of a terrorist attack. How can knowledge management assist in the fight against terrorism? Read more »

 

TO DO

Contacts:Quincy

 

Introduction to KM

 

http://www.nickmilton.com/2011/08/km-introduction-video.html

 

Problems KM is facing in 2013

 

http://theknowledgecore.wordpress.com/2011/07/31/the-truth-can-we-handle-the-truth/

 

Is KM in a state of chaos http://www.nickmilton.com/2011/07/knowledge-management-term-lost-in.html

 

KM good practices Notes Link

 

http://www.gurteen.com/gurteen/gurteen.nsf/id/think-for-yourself-about-km?open

 

Is there really a need for knowledge management? http://www.knowledgeboard.com/item/3149/23/5/3

 

Assessment

 

http://www.apqc.org/knowledge-base/documents/where-are-you-now-knowledge-management-program-self-assessment

 

Barriers

 

A recent study suggested that employees have three particular techniques for sabotaging KM initiatives, all of which the researchers classify as "knowledge hiding":  (1) being evasive - repeatedly ignoring requests; (2) rationalised hiding - such as claiming a report is confidential when it really isn't and (c) playing dumb - pretending they don't have the information that is being requested.

 

Benefits

 

Top 10 APQC KM insights

 

How businesses can benefit from change by communicating and sharing knowledge. http://www.knowledgeboard.com/item/3144/23/5/3

 

 

Blogs

 

http://rondon.wordpress.com/feed/

 

 

Books

 

http://billives.typepad.com/portals_and_km/2011/08/review-of-kate-pughs-sharing-hidden-know-how.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+typepad/WGHl+(Portals+and+KM)&utm_content=Google+Reader

 

 

Collaboration

 

Collaboration as an intangible asset http://blogs.hbr.org/cs/2011/06/collaboration_as_an_intangible.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+harvardbusiness+(HBR.org)&utm_content=Google+Reader

 

Culture

 

http://www.nickmilton.com/2011/07/km-culture-embedded.html

 

Customer support

 

Knowledge-Centered Customer Support
RSS: KM World[001] - 09-07-2012
Great customer support remains one of the few differentiators that businesses can sustain over time. Companies that are winning in today's hypercompetitive business environment provide standout customer service by leveraging knowledge to empower contact center agents and enable superior self-service for customers. eGain has delivered KM solutions for multichannel customer support for well over 15 years. In the process, we have compiled hundreds of best practices; here are some of the popular ones. . . .
learn more

 

Ecologies

 

http://www.euansemple.com/theobvious/2011/6/28/ten-ways-to-create-a-knowledge-ecology.html

 

Embedding KM

 

Managing Knowledge in and Above the Flow of Business

 

Events

 

http://www.cognitive-edge.com/blogs/dave/2010/11/gott_ist_tot_or_reflections_on.php

 

Frameworks

 

Exploring the Knowledge Management Landscape: A Critical Review of Existing Knowledge Management Frameworks

 

Guidance

 

Complete Guide to KM http://www.knowledgebusiness.com/knowledgebusiness/Templates/ReadKnowledgeLibrary.aspx?siteId=1&menuItemId=33&contentHeaderId=6900

 

Implementing

 

Piloting

 

Barriers and drivers

 

KM below the radar (HBR)

 

Personal Knowledge Management

 

Individual Knowledge in the Internet Age

 

An introduction to personal knowledge management http://www.knowledgeboard.com/item/3150/23/5/3

 

Functions

 

Integrating KM with every organisational function

 

Future of KM

 

http://theknowledgecore.wordpress.com/2011/07/16/the-future-of-km/

 

Call Centres

KM and call centres http://www.knowledgeboard.com/item/3049

 

CRM

 

Tim Hines outlines why deep integration of knowledge management into CRM systems can prove so valuable. http://www.knowledgeboard.com/item/3133/23/5/3

 

Intangibles

 

A major thinktank published a report on Accounting for Intangibles: Financial Reporting and Value Creation in the Knowledge Economy.

 

Collaboration as an intangible asset http://blogs.hbr.org/cs/2011/06/collaboration_as_an_intangible.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+harvardbusiness+(HBR.org)&utm_content=Google+Reader

 

Key Performance Indicators (KPIs)

 

http://www.knowledgebusiness.com/knowledgebusiness/Templates/ReadKnowledgeLibrary.aspx?siteId=1&menuItemId=33&contentHeaderId=6911

 

Linking KM

 

Experience Management http://www.nickmilton.com/2011/07/experience-management-continued.html

 

Markets

 

It was claimed in 2011 that the first fully transactional knowledge market with both global pay-in/pay-out capabilities, and full anonymity offered for both companies and individuals, has been launched. http://www.knowledgeboard.com/item/3131/23/5/3

 

Mentoring

 

Suresh Venkatesan, Knowledge Champion for the banking and financial services vertical of Tata Consultancy Services, has written a brief white paper on the merits of mentoring to ensure the transfer of strategic knowledge before an individual retires or leaves an organisation.

 

Mergers & Acquisitions

 

APQC published The Role of KM in Mergers and Acquisitions

 

Principles

 

10 principles for managing knowledge http://www.knowledgebusiness.com/knowledgebusiness/Templates/ReadKnowledgeLibrary.aspx?siteId=1&menuItemId=34&contentHeaderId=7182

 

Roles

 

Challenges facing CKOs http://www.linkedin.com/groups/Can-you-use-ONE-WORD-1539.S.65533994?qid=f783247b-d636-441e-894e-0d308d333c0e&trk=group_most_popular-0-b-ttl&goback=.gde_1539_member_65533994.gmp_1539

 

Standards

 

The Borg have arrived! International Knowledge Management Standards and Accreditation Association
RSS: Theknowledgecore | David Griffiths' Blog - 07-07-2012
Follow @kmskunkworks Another week and another surprise in the KM world.  A new self-proclaimed world licensing and accreditation body have announced themselves, the International Knowledge Management Standards & Accreditation Association. They are based out of the United States and have unveiled themselves in order to “make it more clear that this is not another competing KM group, but a consolidation of all KM groups as far as Standards & Accreditation are concerned”.  Wow!  I had no idea.  There go all my years of research.  None of the Higher Education Institutions in the UK or EU, that I work with, were asked to contribute or consolidate and therefore I assume that our work is inconsequential.  Out of nowhere comes a group that is going to govern our field, license us to practice and accredit us as Knowledge Managers (after all, I am a practitioner first and an academic second).  I naively assumed that this group would engage with leading lights in the KM field, top minds, people who have served this field for almost 30 years.  No, that would be silly.  Apparently they were “eliminated from discussion”, their words, not mine, because they have an established bias and would attempt to polarise the international KM community through their views; not that they do this anyway, being global thought leaders!  A second reason for this “elimination” was because they have conflicting commercial interests; not that a world governing body for KM, or the individuals involved, would have any commercial interests.  Not only that, are they starting small, scaling failure?  Don’t be ridiculous.  This is to be assimilation on a global scale; everyone from KPMG to an IT start-up in Rio…someone might want to point them to the failure associated with ‘grand plan’ projects; after all, even the Borg were defeated. Right, so let’s take the best KMers in the world and “eliminate” them because they have conflicting views or commercial interests.  “Eliminate” thousands of
learn more

 

 

Teams

 

The Link between KM and Team Performance" http://www.knowledgebusiness.com/knowledgebusiness/Templates/ReadKnowledgeLibrary.aspx?siteId=1&menuItemId=34&contentHeaderId=6860

 

Tips

 

http://www.nickmilton.com/2011/09/top-7-tips-for-knowledge-management.html

 

Transfer

 

Knowledge Transfer a selected bibliography of the topic of knowledge transfer. http://www.knowledgeboard.com/lib/4050

 

Measuring knowledge transfer http://www.knowledgeboard.com/cgi-bin/discuss.cgi?thread_id=402

 

UK

 

Only the knowledge economy can provide the jobs and balanced growth needed to secure the UK’s future prosperity. http://www.theworkfoundation.com/research/publications/publicationdetail.aspx?oItemId=290

 

Unknown

 

We don't know what we don't know http://blogs.hbr.org/schwartz/2011/07/we-dont-know-what-we-dont-know.html

 

Websites

Compendia of recommended KM sites and blogs from: Lucas McDonnell Stan Garfield

World

A global vision for KM? http://www.linkedin.com/groups/While-working-on-my-KM-1539.S.56123763

 

 

In 2014, APQC created a new collection highlighting KM programs inside professional and business services firms: Knowledge Management Profiles by Industry: Professional Services.

 

 

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